[01] · Account & app
Check your email is verified. Reset password from the login screen. Still stuck? Contact support.
Settings → Payment → Edit. Pay via the CMI gateway or redeem a physical voucher code. Card data is handled by CMI - we never store your full card number.
Settings → Account → Delete. We process within 30 days. Your data is removed per our privacy policy.
[02] · Riding troubleshooting
Clean the camera lens. Make sure the QR code on the scooter is unobstructed. If still failing, the scooter may be offline. Pick another.
End the ride from the app, walk to a different scooter. Bug-report from the ride history within 7 days for a credit.
Force-close and reopen. Your ride continues server-side. We never charge you for app crashes.
[03] · Billing & disputes
Ride history → tap the ride → Dispute. We respond within 24 hours.
Refunds processed within 5 business days. Failed rides, double charges, and verified equipment failures are auto-refunded.
[04] · Accessibility
VoiceOver and TalkBack supported. Dynamic type up to XXL. High-contrast mode in settings.
Some fleet units have a step-through frame for easier mounting. We don't currently offer wheelchair-accessible vehicles; we're working on it.
access@elyraride.com. We treat these reports as P0.
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